Michael Henderson 
Above the Line [PDF ebook] 
How to Create a Company Culture that Engages Employees, Delights Customers and Delivers Results

Position your organisation’s culture to attain new heights
Above the Line: How to Create a Company Culture that Engages
Employees, Delights Customers and Delivers Results offers all
leaders a handbook for leveraging an organisation’s culture to
engage staff, increase customer satisfaction and streamline
business performance. A groundbreaking work, this book reveals what
it takes to achieve optimum results from your organisational
culture without employing the use of external consultants. This
organic, in-house approach to company culture transformation saves
both time and money. Step-by-step, author Michael Henderson
illustrates how to create a culture in which employees and leaders
delight those outside the company–customers, shareholder,
employees’ families, suppliers and the board of directors–and
anyone else who may benefit from an association with the
organisation.
The book’s proven models and ideas have been tried and tested
with a broad range of of high-profile international companies.
Expert author, Michael Henderson, a.k.a. The Corporate
Anthropologist, has more than 30 years’ experience, and a proven
track record of working and consulting with organisations to
enhance their workplace cultures.
* Reveals how to create an organisational culture that achieves
desired results
* Puts the cultural transformation process in the hands of the
people directly effected
* Smashes some of the established and costly myths about culture
and how to work with culture
This important resource is written for leaders, managers and
supervisors at all levels and across industries.

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