2 Ebooks bởi Raik Stolletz
Stefan Helber & Raik Stolletz: Call Center Management in der Praxis
Das Buch stellt die Grundlagen des Operations Management im Call Center anwendungsorientiert dar. Hierbei zielen die Autoren vorrangig auf Inbound Call Center ab, bei denen die Anrufe von außen …
PDF
tiếng Đức
DRM
€41.24
Raik Stolletz: Performance Analysis and Optimization of Inbound Call Centers
The material presented in this book is a result of my work in the field of call center management during the period 1999-2002. The focus is on the perfor- mance analysis and optimization of inbound c …
PDF
Anh
DRM
€115.13
