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Frontmatter — Contents — Introduction — The dynamics of interactional and institutional orders in work-related settings — Section 1: Medical practices and health care delivery — Introduction: Discursive hybridity in medical work — Medical discourse evidentiality and the construction of professional responsibility — Appropriation of voice and presentation of self as a fellow physician: Aspects of a discourse of apprenticeship in medicine — Local identities and institutional practices: Constructing the record of professional collaboration — The interaction of cognitive and cultural models in health care delivery — Section 2: Mediation, management and social care — Introduction: Negotiating and legitimating roles and identities — Reconfirming normality: The constitution of reassurance in talks between midwives and expectant mothers — Professional neutralism in family mediation — The legitimation of the client and the profession: Identities and roles in social work discourse — Industrial instability and the discourse of enterprise bargaining — Constructing professional identity: ‘Doing power’ in policy units — Section 3: Methodological debates — Introduction: Revisiting different analytic frameworks — Warriors or collaborators: Reworking methodological controversies in the study of institutional interaction — ‘Text’ and ‘con-text’: Talk bias in studies of health care work — On interactional sociolinguistic method — Hybridity in gatekeeping discourse: Issues of practical relevance for the researcher — Backmatter
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