Wilhelm Dangelmaier & Stefan Helmke 
Praxis des Customer Relationship Management [PDF ebook] 
Branchenlosungen und Erfahrungsberichte

Wellbeing in the workplace is an essential element in fostering a worker’s sense of being valued, ensuring their engagement, and ultimately leading to higher levels of productivity and organizational …

In the aftermath of the global recession, job creation is a policy priority. While it is a well-accepted fact that the majority of jobs are created by small and medium-sized enterprises, not all SMEs …

This book introduces Systematic Improvement Planning (SIP), a structured approach to improvement. It draws upon proven industrial engineering and quality improvement tools, along with some of its own …

David Ricardo, one of the major figures in the history of economic thought, particularly in the English classical political economy, deployed his activities as economist just two hundreds of years ag …

This book contains 53 nineteenth century American legal cases in which courts discussed accounting issues. Some are well known: Wood v. Drummer (1824) was the foundation for the idea that capital cou …

Do you need to get to grips with health and safety principles but don’t have time to wade through reams of legislation and guidance? Do you need practical step-by-step guidance on health and safety i …

This practical book is dedicated to building ethical organizations. It has been written for college students preparing for careers in public service as well as for elected and appointed officials, ad …

Increasingly, entrepreneurship research recognizes a wide variety in entrepreneurial behaviour. One such difference is marked between experienced or habitual entrepreneurs and novices. This book, aut …

Developing and implementing a systematic analytics strategy can result in a sustainable competitive advantage within the sport business industry. This timely and relevant book provides practical stra …