Ebook > Social Sciences > Economy > William C. Johnson & Art (Nova Southeastern University, Fort Lauderdale, USA) Weinstein: Designing and Delivering Superior Customer Value (PDF)

William C. Johnson & Art (Nova Southeastern University, Fort Lauderdale, USA) Weinstein
Designing and Delivering Superior Customer Value [PDF ebook]
Concepts, Cases, and Applications

Support

Cover of William C. Johnson & Art (Nova Southeastern University, Fort Lauderdale, USA) Weinstein: Designing and Delivering Superior Customer Value (PDF)

First Published in 1999, this book stresses the service aspects of an organization – especially customer service, marketing, and organizational responsiveness, and how to create and provide outstanding customer value to the target market(s).

€70.59

Buy this ebook and get 1 more FREE!

Format PDF ● Pages 400 ● ISBN 9781000086942 ● Publisher Taylor and Francis ● Published 2020 ● Downloadable 3 times ● Currency EUR ● ID 8110462 ● Copy protection Adobe DRM

Requires a DRM capable ebook reader

More ebooks from the same author(s) / Editor

William C. Johnson Art Weinstein Fort Lauderdale, USA) Weinstein Art (Nova Southeastern University

253,158 Ebooks in this category

Cover of Nicholas Janni: Leader as Healer

Nicholas Janni: Leader as Healer

Leaders of today must possess potent powers for logic, reason, discernment and strategic forecasting. Yet, they must also be empathic and therefore embodied; grounded and therefore intuitive; present …

Cover of Patrick Hoverstadt & Lucy Loh: Patterns of Strategy

Patrick Hoverstadt & Lucy Loh: Patterns of Strategy

Patterns of Strategy shows how the strategic fit between organisations drives strategic direction. It is essential reading for those who wish to understand how to manoeuvre their organisation to chan …

Cover of Heather Campbell & I. Masser: GIS In Organizations

Heather Campbell & I. Masser: GIS In Organizations

In placing these questions at the heart of their book, the authors set out to stimulate and contribute to the great debate: despite the enormous growth in the acquistion of GIS technology by business …

Cover of Michael Moesgaard Andersen & Torben Pedersen: Data-Driven Innovation

Michael Moesgaard Andersen & Torben Pedersen: Data-Driven Innovation

Today, innovation does not just occur in large and incumbent R&D organizations. Instead, it often emerges from the start-up community. In the new innovation economy, the key is to quickly find pieces …

Cover of Xiangping Li & Lianping Ren: The Hospitality and Tourism Industry in ASEAN and East Asian Destinations

Xiangping Li & Lianping Ren: The Hospitality and Tourism Industry in ASEAN and East Asian Destinations

This new volume addresses the growing interest to understand tourism and hospitality in Southeast and South Asia, two regions that have seen tremendous growth in international tourists in recent year …

Cover of Alan Watkins: Step Change

Alan Watkins: Step Change

No one likes change. Too often it’s viewed as something that must be endured; something to ‘get through’ as fast as possible so that everything can ‘return to normal”. We need to change our view of …

Cover of Defne Apul & Matthew John (The Mechanical, Industrial, and Manufacturing Engineering Department, The University of Toledo, Ohio, USA) Franchetti: Carbon Footprint Analysis

Defne Apul & Matthew John (The Mechanical, Industrial, and Manufacturing Engineering Department, The University of Toledo, Ohio, USA) Franchetti: Carbon Footprint Analysis

The negative impacts of carbon emissions from human activities continue to dramatically reshape the environmental, political, and social landscape. These impacts coupled with cap and trade schemes …

Cover of Jonathan (University of Malta, Malta) Spiteri & Philip (University of Malta, Malta) von Brockdorff: New Left Economics

Jonathan (University of Malta, Malta) Spiteri & Philip (University of Malta, Malta) von Brockdorff: New Left Economics

Exploring how the economy can develop and grow by upholding the social contract and giving social partners like trade unions the space and a key role in this new economy, A New Left Economics reviews …

Cover of Dimas Gimeno: Retail Reset

Dimas Gimeno: Retail Reset

New consumer trends, the over-supply of brands, products and services, digital acceleration, market fragmentation, new disruptive businesses/models, and the growth of large e-commerce platforms – …

Cover of David (Utah State University, USA) Paper: Web Programming for Business

David (Utah State University, USA) Paper: Web Programming for Business

Web Programming for Business: PHP Object-Oriented Programming with Oracle focuses on fundamental PHP coding, giving students practical, enduring skills to solve data and technical problems in busines …