Globally, since the turn of the century, economic conditions have been very challenging, turning the market place into a highly competitive, cut throat environment. Service excellence has therefore become non-negotiable and service providers have no option other than to ensure that their service offering, which is translated in terms of various elements of customer service, is excellent and exceptionally creative to encourage customers’ return intentions. This book discusses different perspectives of service quality as well as management and ways to improve SQ.
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格式 PDF ● 网页 121 ● ISBN 9781536107906 ● 编辑 Arthur Collins ● 出版者 Nova Science Publishers ● 发布时间 2017 ● 下载 3 时 ● 货币 EUR ● ID 7216342 ● 复制保护 Adobe DRM
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