Being the nerve centre of a hotel – Room Division plays a vital role in the overall performance and revenue generation for a hotel. From Up-selling to handling difficult guest situations, solving guest complaints, providing desired information to guests, enhancing the wow experience for every guest through team work of support departments, front office management is a skill which must be infused amongst the young aspirants with proper training and guidelines. Whereas, Housekeeping maintains the upkeep and hygiene of entire hotel premises including Guest rooms, public areas, Different POS outlets, Horticulture of Hotel, etc. this room division department ensures the quality services to hotels guests and staff members by providing safety and security round the clock viz-z-viz maintaining the premises, work place and providing clean and hygienic linen and uniforms as per standards. After finishing this book, students will have a better understanding of the history of the hotel industry, be able to differentiate between different hotel classifications, explain the functions of front desk and housekeeping staff, explain the visitor cycle, and be able to list the many kinds of rooms and services that hotels offer.
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