Christopher T. Noblet & Kathleen Kelley Reardon 
Comebacks at Work [EPUB ebook] 
Using Conversation to Master Confrontation

A "lively, encouraging" guide to handling bullies and difficult personalities in the workplace (Publishers Weekly).This stimulating, thought-provoking book lets you know how to break free of negative behavior, deal with office politics, and prevent difficult, repetitive, and avoidable situations. Reardon-a frequent Huff Post contributor and professor at USC’s Marshall School of Business-arms readers with the tools they need to take control of conversations in the workplace, and never be at a loss for words again. Comebacks at Work reveals:why some comebacks work, while others fall flatwhy our mind goes blank when we are confronted, and how to overcome that responsehow to determine which comebacks work, and when to use them"A thorough briefing of the different kinds of bullies we might face at work . . . and strategies for telling when it’s best to walk away and when it’s time to engage." -Publishers Weekly"Charts a clear map for success in a previously murky region of communication." -Robert B. Cialdini, New York Times-bestselling author of Influence: The Psychology of Persuasion