Hildie Leung & Joav Merrick 
Higher Education in Hong Kong [PDF ebook] 
Nurturing Students to be Caring Service Leaders

In this book, some other attributes of service leadership and the related curriculum materials are introduced. The first one is moral character. While generic leadership competences are important, they are simply not enough. The reason is simple. Without moral character, greed and lust for power will dominate leadership and the related work. Therefore, moral character such as integrity, self-sacrifice, honesty and authenticity are emphasized. Although there are different models of character strengths, some universal commonalities can be found across different approaches, such as integrity in leaders. The second attribute is caring disposition which refers to valuing the needs and experiences of the service recipients and the habitat. In contrast to mere "customer service" or "industrialization" of service, caring disposition means concern and empathy for other people. Besides the two attributes, other service leadership attributes including self-leadership, relationship development and maintenance and mentorship are discussed, and it is our modest hope that other colleagues can have more understanding of the service leadership model proposed by the Hong Kong Institute of Service Leadership and Management, as well as the related curriculum so that more university students will benefit from service leadership education locally and globally.