How do policy makers and managers square the circle of increasing demand and expectations for the delivery and quality of services against a backdrop of reduced public funding from government and philanthropists? Leaders, executives and managers are increasingly focusing on service operations improvement. In terms of research, public services are immature within the discipline of operations management, and existing knowledge is limited to government departments and large bureaucratic institutions.Drawing on a range of theory and frameworks, this book develops the research agenda, and knowledge and understanding in public service operations management, addressing the most pressing dilemmas faced by leaders, executives and operations managers in the public services environment. It offers a new empirical analysis of the impact of contextual factors, including the migration of planning systems founded on MRP/ERP and the adoption of industrial based improvement practices such as TQM, lean thinking and Six Sigma.This will be of interest to researchers, educators and advanced students in public management, service operations management, health service management and public policy studies.
Nicola Bateman & Ann Esain
Public Service Operations Management [EPUB ebook]
A research handbook
Public Service Operations Management [EPUB ebook]
A research handbook
购买此电子书可免费获赠一本!
语言 英语 ● 格式 EPUB ● 网页 480 ● ISBN 9781317602941 ● 编辑 Nicola Bateman & Ann Esain ● 出版者 Taylor and Francis ● 发布时间 2015 ● 下载 3 时 ● 货币 EUR ● ID 4451400 ● 复制保护 Adobe DRM
需要具备DRM功能的电子书阅读器