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Rachel Armstrong
Train Customer Service Reps for Success [PDF ebook]

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的封面 Rachel Armstrong: Train Customer Service Reps for Success (PDF)

Customers now have many ways to get in touch with companies, whether via phone and email or social media and online chats. They have expectations, and organizations need to meet those demands to remain competitive. In this issue of TD at Work, Rachel Armstrong details how talent development professionals can ensure that customer service teams are providing customer experiences that meet high standards. She details: · The skills customer service teams need to meet customers’ expectations · Techniques for training new hires for those skills · Methods to effectively support customer service reps after the training program · Ways to prepare reps for the future Tools and resources included in this issue are a needs assessment checklist and blended learning ideas and planning charts.

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语言英语 ● 格式 PDF ● 网页 20 ● ISBN 9781952157820 ● 文件大小 0.5 MB ● 出版者 Association for Talent Development ● 发布时间 2014 ● 下载 24 个月 ● 货币 EUR ● ID 8784264 ● 复制保护 Adobe DRM

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