An innovative communication method for making change happen in
any organization
Getting Change Right presents a new view of leadership
communication that says change doesn’t flow top-down, bottom-up, or
sideways, but inside-out. This is how change spreads through a
complex system successfully-the other options are force or failure.
Based on years of experience with organizations around the world,
change expert Kahan presents a new model of communication, one that
moves from a transactional view of information exchange to a
collaborative construction of shared understanding. When the right
people are having the right conversations and interactions, then
they act in concert even though the situations they confront
independently are impossible to predict or coordinate. This dynamic
practitioner’s guide to implementing change
* Presents the innovative co-creation communication model
for creating change
* Reveals how communicating with a company’s most valuable
players is at the heart of organizational change
* Draws on the author’s wealth of experience with Fortune 100
companies, leading government agencies, and associations
Getting Change Right offers business insights and
field-tested, practical techniques that can be put to work
immediately.
表中的内容
List of Figures ix
Foreword, by Bill George xi
Introduction xv
1 Creating Rapid Widespread Engagement 1
Expert Input: Ken and Mary Gergen on Social Construction and Leading Change 9
Expert Input: Steve Denning on Operating Without Budget or Authority 26
2 Communicating So People Get It and Spread It 31
Expert Input: Rick Stone on the Power of Story 43
3 Energizing Your Most Valuable Players 59
Expert Input: Jim Wolfensohn on Talking to Everyone 60
4 Understanding the Territory of Change 87
Expert Input: Madelyn Blair on Storylistening for Reconnaissance 92
5 Accelerating Change Through Performance Communities 107
Expert Input: Etienne Wenger on Communities of Practice 115
6 Generating Dramatic Surges in Progress 129
Expert Input: Lesley Shneier on the World Bank’s Knowledge Fairs 139
7 Breaking Through Logjams 155
Expert Input: Larry Forster on the Competency for Collaboration 172
8 Work Life Success in the Midst of Change 175
Expert Input: John Kotter on the Greatest Positive Impact 186
Appendix A:Sample Strategic Engagement Plan 195
Appendix B:Jump Start Storytelling 201
Notes 207
Acknowledgments 211
About the Author 213
Index 215
关于作者
SETH KAHAN is an international speaker, trainer, and consultant who has worked with CEOs and senior leaders responsible for large-scale change around the world. He is the author of Fast Company’s expert blog ‘Leading Change’ (Seth Fast.com), and a regular contributor to the Washington Post column ‘On Success’ (Seth Post.com). He is an Associate of the Taos Institute. Kahan received the designation Visionary by the Center for Association Leadership, and The Society for the Advancement of Consulting has recognized him as a Thought-leader and Exemplar in the field of Change Leadership.
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