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Institute of Leadership & Management
Managing Customer Service [EPUB ebook]

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Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

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Format EPUB ● Seiten 120 ● ISBN 9781136385124 ● Verlag Taylor and Francis ● Erscheinungsjahr 2013 ● herunterladbar 6 mal ● Währung EUR ● ID 2472465 ● Kopierschutz Adobe DRM

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