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John Burgess & Julia Connell
Developments in the Call Centre Industry [PDF ebook]
Analysis, Changes and Challenges

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Portada de John Burgess & Julia Connell: Developments in the Call Centre Industry (PDF)

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

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Idioma Inglés ● Formato PDF ● Páginas 208 ● ISBN 9780203003008 ● Editor John Burgess & Julia Connell ● Editorial Taylor and Francis ● Publicado 2006 ● Descargable 6 veces ● Divisa EUR ● ID 2283547 ● Protección de copia Adobe DRM

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