Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
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Dil İngilizce ● Biçim PDF ● Sayfalar 208 ● ISBN 9780203003008 ● Editör John Burgess & Julia Connell ● Yayımcı Taylor and Francis ● Yayınlanan 2006 ● İndirilebilir 6 kez ● Döviz EUR ● Kimlik 2283547 ● Kopya koruma Adobe DRM
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