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John Burgess & Julia Connell
Developments in the Call Centre Industry [PDF ebook]
Analysis, Changes and Challenges

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Bìa của John Burgess & Julia Connell: Developments in the Call Centre Industry (PDF)

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

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Ngôn ngữ Anh ● định dạng PDF ● Trang 208 ● ISBN 9780203003008 ● Biên tập viên John Burgess & Julia Connell ● Nhà xuất bản Taylor and Francis ● Được phát hành 2006 ● Có thể tải xuống 6 lần ● Tiền tệ EUR ● TÔI 2283547 ● Sao chép bảo vệ Adobe DRM

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