This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries. The chapters cover innovations such as Federal Express’s advanced system for package tracking, Citicorp’s development of the Automated Teller Machine, AT&T’s experience with mobile telephones, Bell & Howell’s introduction of an automated automotive parts catalog, and the New York Stock Exchange’s development of electronic trading. Some broader analyses discuss the interfaces between services technologies and manufacturing, operations research in services, and technology in professional services.
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भाषा अंग्रेज़ी ● स्वरूप PDF ● पेज 224 ● ISBN 9780309594806 ● संपादक Bruce R. Guile & James Brian Quinn ● प्रकाशक National Academies Press ● प्रकाशित 1988 ● डाउनलोड करने योग्य 3 बार ● मुद्रा EUR ● आईडी 7147776 ● कॉपी सुरक्षा Adobe DRM
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