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National Academy of Engineering
Managing Innovation [PDF ebook]
Cases from the Services Industries

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This book of case histories is devoted solely to service industries and the technologies that drive them, as told by those who have developed segments of these industries. The chapters cover innovations such as Federal Express’s advanced system for package tracking, Citicorp’s development of the Automated Teller Machine, AT&T’s experience with mobile telephones, Bell & Howell’s introduction of an automated automotive parts catalog, and the New York Stock Exchange’s development of electronic trading. Some broader analyses discuss the interfaces between services technologies and manufacturing, operations research in services, and technology in professional services.

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Bahasa Inggeris ● Format PDF ● Halaman-halaman 224 ● ISBN 9780309594806 ● Penyunting Bruce R. Guile & James Brian Quinn ● Penerbit National Academies Press ● Diterbitkan 1988 ● Muat turun 3 kali ● Mata wang EUR ● ID 7147776 ● Salin perlindungan Adobe DRM

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