Manfred Bruhn & Bernd Stauss 
Dienstleistungsqualität [PDF ebook] 
Konzepte – Methoden – Erfahrungen

Are you satisfied with your financial situation? Most people are not. Money is central to our liveswe make finacial decisions every day. Would you like to be able to make those choices with confidenc …

Or, how to beat the Street with a broomstick… Since that first tulip was traded on that madly speculative exchange in 17th-century Amsterdam, some very special individuals – plungers not in the Mer …

News of a merger or acquisition is a big event in the life of a company, which stirs uncertainty, anxiety and fear. The changes, redundancies and so on, that often follow this news, are a further sou …

This book is not about debits, credits, or accounting theory. It’s about how a chief financial officer (CFO) becomes a Lean CFO to lead the transformation of a company’s management accounting system …

While worker safety is often touted as a company�s first priority, more often than not, safety activity is driven by compliance to legislation rather than any safety improvement initiative. Lean take …

A cornerstone strategy for success in the markets Trade Secrets is a uniquely in-depth and advanced trading guide, teaching a complete and winning trading method from start to finish. Packed with exc …

The field of consumer credit law has undergone major and fundamental change in the recent past, due in part to the regulation since 1 April 2014 of consumer credit by the Financial Conduct Authority, …

A brand new, fully updated, second edition of the classic bestseller Who are the professional investment managers responsible for moving and making millions on the stock market? What approaches and s …

Airline Management Finance: The Essentials is of significant benefit to airline industry practitioners seeking a focused, neatly contained and accessible resource that provides explicit financial inf …

This book provides a practical and sophisticated insight into each financial asset type, and how the different risks and exposures they involve should be most accurately combined and represented in a …