Matti Kurvinen & Ilkka Töyrylä 
Warranty Fraud Management [EPUB ebook] 
Reducing Fraud and Other Excess Costs in Warranty and Service Operations

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Cut warranty costs by reducing fraud with transparent processes and balanced control
Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You’ll dig into the whole spectrum of warranty f...

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Daftar Isi

Foreword xiii
Preface xvii
Acknowledgments xxiii
About the Authors xxv
Chapter 1 Overview 1
Warranties 3
Warranty Servicing 4
Warranty Costs 5
Warranty Fraud 6
I...

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Tentang Penulis

Matti Kurvinen is an independent consultant focusing on service strategy and operations in general and warranty management in particular. After twenty-three years an...

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Bahasa Inggris ● Format EPUB ● Halaman 400 ● ISBN 9781119239741 ● Ukuran file 4.7 MB ● Penerbit John Wiley & Sons ● Diterbitkan 2016 ● Edisi 1 ● Diunduh 24 bulan ● Mata uang EUR ● ID 4899959 ● Perlindungan salinan Adobe DRM
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