Matti Kurvinen & Ilkka Töyrylä 
Warranty Fraud Management [EPUB ebook] 
Reducing Fraud and Other Excess Costs in Warranty and Service Operations

Ondersteuning

Cut warranty costs by reducing fraud with transparent processes and balanced control
Warranty Fraud Management provides a clear, practical framework for reducing fraudulent warranty claims and other excess costs in warranty and service operations. Packed with actionable guidelines and detailed information, this book lays out a system of efficient warranty management that can reduce costs without upsetting the customer relationship. You’ll dig into the whole spectrum of warranty f...

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€32.99
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Inhoudsopgave

Foreword xiii
Preface xvii
Acknowledgments xxiii
About the Authors xxv
Chapter 1 Overview 1
Warranties 3
Warranty Servicing 4
Warranty Costs 5
Warranty Fraud 6...

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Over de auteur

Matti Kurvinen is an independent consultant focusing on service strategy and operations in general and warranty management in particular. After twenty-three years and...

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Taal Engels ● Formaat EPUB ● Pagina’s 400 ● ISBN 9781119239741 ● Bestandsgrootte 4.7 MB ● Uitgeverij John Wiley & Sons ● Gepubliceerd 2016 ● Editie 1 ● Downloadbare 24 maanden ● Valuta EUR ● ID 4899959 ● Kopieerbeveiliging Adobe DRM
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