Bernard Moss 
Communication Skills in Nursing, Health and Social Care [PDF ebook] 

Our ability to communicate is a key part of everyday life and is an essential skill, particularly when communicating with vulnerable people in a health and social care setting.



Presented in a unique and easy-to-use dictionary format, this practical guide will help students and practitioners understand and apply the principles of effective communication. From the ‘how to’ practicalities through to challenges and honing existing skills, this book will ensure they have the confidence and knowledge to communicate skilfully and successfully in many different contexts and settings.



The new edition features:

New chapter entries covering empathy, documentation and simulation

Group exercises added in each chapter

New information on National Accessible Information Standards on learning difficulties

Essential reading for anyone working in the helping professions for whom good communication skills are an essential part of their role.  

Tabella dei contenuti

Acceptance

Active Listening

Advising

Advocacy

Anti-discriminatory Practice

Assertiveness

Assessment

Barriers to Good Communication

Breaking Bad News

Chairing Meetings

Challenging

Complaints

Confidentiality

Conflict Management

Counselling

Court Room Skills

Documentation, Recording and Form Filling

Ecomaps

Emotional Intelligence (EI)

Empathy

Empowerment, Resilience and a Strengths Perspective

Endings

Establishing a Professional Relationship

Feedback: Giving and Receiving

Genograms

Getting Unstuck

Group Work

Information & Communication Technology (ICT) and Health Informatics

Interpreters

Interprofessional Collaboration

Interviewing Children

Labyrinths

Learning Difficulties

Loss

Mediation Skills

Mindfulness

Motivational Interviewing

Non-verbal Communication

Overcoming Fears and Anxieties

Professional Capabilities Framework (PCF)

Reflective Practice

Religion

Simulation

Social Media

Spirituality

Suicide

Supervision

Talks and Presentations

Telephone, Skyping and Video Conferencing Skills

Time Management

Tricky Topics: Sexuality and Death

Whistle Blowing

Wrong Messages

Circa l’autore

Bernard Moss was Emeritus Professor of Social Work Education and Spirituality at Staffordshire University. He was responsible for teaching communication skills to social work students for over a decade. His highly interactive and experiential approach to teaching gave students an opportunity to take responsibility for their own learning and development as trainee practitioners. His teaching excellence was recognised by the Higher Education Academy UK, who in 2004 awarded him a National Teaching Fellowship, in 2007 a Senior Fellowship, and in 2013 Principal Fellowship status. He was part of the working group established by the Social Care Institute for Excellence to prepare a report on the literature on communication skills for social work, and also produced a DVD on the use of large-group role play in higher education. He was one of only three UK university teachers to be invited to contribute a chapter to the prestigious international publication Inspiring Academics: Learning with the World’s Great University Teachers, published in 2011 by the Open University Press. He published widely on the theme of spirituality, for which he was awarded a Ph D by Staffordshire University in 2011. His book on Spirituality and Social Work, co-authored with Professor Margaret Holloway in 2010, has been widely acclaimed. In 2016 he co-authored with Dr Jan Sellers an international book on the use of labyrinths in Higher Education ( Learning with the Labyrinth: Creating Reflective Space in Higher Education. Palgrave) and the contribution that labyrinth walks can make to enrich the learning and teaching process for students and staff, as well as enhancing their general well-being.