Author: Jan van Bon

Note: This book is available in several languages: Dutch, English, French, Spanish. Het best verkochte handboek over ITIL Dit boek is, met zijn voorgaande edities, al jaren het toonaangevende boek ov …

Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL v3 has become the industry classic guide on the topic of ITIL. Over the years this authoritativ …

Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARD This groundbreaking new titl …

This book describes a revolutionary approach on how to successfully implement IT service management (ITSM) in an easier, faster, cheaper, and especially more effective way. In the book, the lessons o …

Dit boek wordt een methodische benadering geboden voor het gestandaardiseerd inrichten en aansturen van modern functioneel beheer. Functioneel beheer kan een mooie brug vormen tussen de business en I …

The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its …

De ITIL pocketguides van Van Haren Publishing worden al lange tijd beschouwd als een betrouwbare gids op het gebied van ITIL, in vele taalversies. Deze publicaties hebben een vaste plaats verworven a …

De ITIL pocketguides van Van Haren Publishing worden al lange tijd beschouwd als een betrouwbare gids op het gebied van ITIL, in vele taalversies. Deze publicaties hebben een vaste plaats verworven a …

De ITIL pocketguides van Van Haren Publishing worden al lange tijd beschouwd als een betrouwbare gids op het gebied van ITIL, in vele taalversies. Deze publicaties hebben een vaste plaats verworven a …

De ITIL pocketguides van Van Haren Publishing worden al lange tijd beschouwd als een betrouwbare gids op het gebied van ITIL, in vele taalversies. Deze publicaties hebben een vaste plaats verworven a …

This book ‘Implementing Metrics for IT Service Management’ provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with the IT Infr …

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle …

CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARDThis groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain …

Note: This book is available in several languages: Russian, Chinese, English. The ability to organise and measure performance is a key part of the implementation of IT Service Management processes. T …

Foundations of ITIL v3 has become the industry classic guide on the topic of ITIL. Over the years this authoritative it SMF guide has earned its place on the bookshelves and in the briefcases of indu …

Note: This pocket book is available in several languages: English, German, French. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard withi …

This book "Implementing Metrics for IT Service Management" provides a measurement framework which is based on a continuous improvement lifecycle. The measurement framework is aligned with t …

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Manage …

This title is the sister book to the global best-seller Metrics for IT Service Management. Taking the basics steps described there, this new title describes the context within the ITIL 2011 Lifecycle …

Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish. CONTAINS THE TEXT FOR ISO/IEC STANDARD This groundbreaking new title looks a …

Note: This book is available in several languages: Italian, Spanish. Previously known as: ‘IT Service Management based on ITIL V3 – A Pocket Guide’ This really popular pocket guide is a quick, portab …

Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the year …

For trainers free additional material of this book is available. This can be found under the ‘Training Material’ tab. Log in with your trainer account to access the material. Note: This pocket book i …

Note: This pocket book is available in several languages: English, German, Dutch. Vanaf 2001 hebben de ITIL pocketguides van Van Haren Publishing lezers over de gehele wereld ingeleid in de wereld va …

Note: This pocket book is available in several languages: English, German, Dutch. Vanaf 2001 hebben de ITIL pocketguides van Van Haren Publishing lezers over de gehele wereld ingeleid in de wereld va …

For trainers free additional material of this book is available. This can be found under the ‘Training Material’ tab. Log in with your trainer account to access the material. Note: This pocket book i …

The ITIL pocket guides of Van Haren Publishing are since long recognized as the industry classic guide on the topic of ITIL, in many languages. Over the years this authoritative guide has earned its …

Note: This pocket book is available in several languages: English, German, French. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard withi …

Note: This pocket book is available in several languages: English, German, French. This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard withi …

Van Haren Publishing is the world’s leading publisher in best practice, methods and standards within IT Management, Project Management, Enterprise Architecture and Business Management. We are the off …

Note: This pocket book is available in several languages: English, German, Dutch. Die ITIL® Taschenbücher von Van Haren Publishing besitzen einen Qualitätsstandard, dienen als klassischer Leitfaden z …

Note: This book is available in several languages: Dutch, English, French, Spanish. Foundations of IT Service Management based on ITIL® V3 The Official Handbook on ITIL®! Foundations of IT Service Ma …

Note: This book is available in several languages: Dutch, English, French, Spanish. Het best verkochte handboek over ITIL Dit boek is, met zijn voorgaande edities, al jaren het toonaangevende boek ov …

Het vakgebied IT-servicemanagement (ITSM) is nog maar dertig jaar jong en heeft al veel positieve resultaten opgeleverd. Door de jaren heen zijn nieuwe inzichten en oplossingen verschenen: Looijen, I …