Jan van Bon 
IT Service Management Basierend auf ITIL® V3 [PDF ebook] 

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Note: This pocket book is available in several languages: English, German, French.
This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community.
Additionally for readers the processes are covered in a separate section.

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Language German ● Format PDF ● Pages 181 ● ISBN 9789087533014 ● File size 4.1 MB ● Publisher Van Haren Publishing ● City Hertogenbosch ● Country NL ● Published 2008 ● Downloadable 24 months ● Currency EUR ● ID 2500280 ● Copy protection Adobe DRM
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