Jan van Bon & Leo van Selm 
ISO/CEI 20000 – Introduction [PDF ebook] 

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Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.
CONTAINS THE TEXT FOR ISO/IEC STANDARD
This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation

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Language French ● Format PDF ● Pages 253 ● ISBN 9789087538231 ● File size 4.5 MB ● Publisher Van Haren Publishing ● City Hertogenbosch ● Country NL ● Published 2020 ● Downloadable 24 months ● Currency EUR ● ID 2689237 ● Copy protection Adobe DRM
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