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John (University of Newcastle, Australia) Burgess & Julia (UTS, Sydney, Australia) Connell 
Developments in the Call Centre Industry [PDF ebook] 
Analysis, Changes and Challenges

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Cover of John (University of Newcastle, Australia) Burgess & Julia (UTS, Sydney, Australia) Connell: Developments in the Call Centre Industry (PDF)

Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

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Format PDF ● Pages 208 ● ISBN 9781134248827 ● Editor John (University of Newcastle, Australia) Burgess & Julia (UTS, Sydney, Australia) Connell ● Publisher Taylor and Francis ● Published 2006 ● Downloadable 3 times ● Currency EUR ● ID 4323183 ● Copy protection Adobe DRM
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