Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
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Biçim PDF ● Sayfalar 208 ● ISBN 9781134248827 ● Editör John (University of Newcastle, Australia) Burgess & Julia (UTS, Sydney, Australia) Connell ● Yayımcı Taylor and Francis ● Yayınlanan 2006 ● İndirilebilir 3 kez ● Döviz EUR ● Kimlik 4323183 ● Kopya koruma Adobe DRM
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