Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.
€53.49
Jadual kandungan
Systematic literature review on service productivity.- Service productivity from a provider’s perspective, a customers’ perspective, and an operations perspective.- An interactive service productivity model.Mengenai Pengarang
Claudia Lehmann received her Ph D from the HHL Leipzig Graduate School of Management, where she is executive director of the Center for Leading Innovation and Cooperation (CLIC). As a consultant she supported several major German companies in the planning and controlling of R&D projects. Her research focuses on service processes innovation and service productivity.Beli ebook ini dan dapatkan 1 lagi PERCUMA!
Bahasa Inggeris ● Format PDF ● Halaman-halaman 344 ● ISBN 9783658230364 ● Saiz fail 5.7 MB ● Penerbit Springer Fachmedien Wiesbaden ● Bandar raya Wiesbaden ● Negara DE ● Diterbitkan 2018 ● Muat turun 24 bulan ● Mata wang EUR ● ID 6433722 ● Salin perlindungan Social DRM
Lebih banyak ebook daripada pengarang yang sama / Penyunting
34,687 Ebooks dalam kategori ini
