Claudia Lehmann explores service productivity from the providers, customer and operations perspective in the German airport industry using a solid empirical foundation. Available service productivity concepts, methods, measurements and their ability to overcome the emphasized problems are discussed, suggesting ways on how to deal with them. The insights of this book deliver considerable value for both management and academia.
€53.49
表中的内容
Systematic literature review on service productivity.- Service productivity from a provider’s perspective, a customers’ perspective, and an operations perspective.- An interactive service productivity model.关于作者
Claudia Lehmann received her Ph D from the HHL Leipzig Graduate School of Management, where she is executive director of the Center for Leading Innovation and Cooperation (CLIC). As a consultant she supported several major German companies in the planning and controlling of R&D projects. Her research focuses on service processes innovation and service productivity.购买此电子书可免费获赠一本！
语言 英语 ● 格式 PDF ● 网页 344 ● ISBN 9783658230364 ● 文件大小 5.7 MB ● 出版者 Springer Fachmedien Wiesbaden ● 市 Wiesbaden ● 国家 DE ● 发布时间 2018 ● 下载 24 个月 ● 货币 EUR ● ID 6433722 ● 复制保护 社会DRM
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