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Sanjeev Bordoloi & James Fitzsimmons
Service Management ISE [EPUB ebook]

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Обложка Sanjeev Bordoloi & James Fitzsimmons: Service Management ISE (ePUB)

The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.

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язык английский ● Формат EPUB ● ISBN 9781260289152 ● издатель McGraw Hill Education ● опубликованный 2018 ● Загружаемые 3 раз ● валюта EUR ● Код товара 7963751 ● Защита от копирования Adobe DRM

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Sanjeev Bordoloi James Fitzsimmons Mona Fitzsimmons

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