The ninth edition continues to acknowledge and emphasize the essential uniqueness of service management. The text is organized in four parts: Part One: Understanding Services, which provides a historical context as well as distinguishes the distinctive characteristics of service operations; Part Two: Designing the Service Enterprise, which covers designing the service enterprise to support the competitive strategy; Part Three: Managing Service Operations that details topics such as Managing Capacity, Demand and Waiting Lines and Service Supply Relationships and; Part Four: Quantitative Models for Service Management that addresses forecasting and managing service inventory.
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语言 英语 ● 格式 EPUB ● ISBN 9781260289152 ● 出版者 McGraw Hill Education ● 发布时间 2018 ● 下载 3 时 ● 货币 EUR ● ID 7963751 ● 复制保护 Adobe DRM
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