This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic.The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.
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язык английский ● Формат EPUB ● ISBN 9783030682880 ● редактор Theo Araujo & Petter Bae Brandtzaeg ● издатель Springer International Publishing ● опубликованный 2021 ● Загружаемые 3 раз ● валюта EUR ● Код товара 8085802 ● Защита от копирования Adobe DRM
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