This book constitutes the proceedings of the 4th International Workshop on Chatbot Research and Design, CONVERSATIONS 2020, which was held during November 23-24, 2020, hosted by the University of Amsterdam. The conference was planned to take place in Amsterdam, The Netherlands, but changed to an online format due to the COVID-19 pandemic.The 14 papers included in this volume were carefully reviewed and selected from a total of 36 submissions. The papers in the proceedings are structured in four topical groups: Chatbot UX and user perceptions, social and relational chatbots, chatbot applications, and chatbots for customer service. The papers provide new knowledge through empirical, theoretical, or design contributions.
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语言 英语 ● 格式 EPUB ● ISBN 9783030682880 ● 编辑 Theo Araujo & Petter Bae Brandtzaeg ● 出版者 Springer International Publishing ● 发布时间 2021 ● 下载 3 时 ● 货币 EUR ● ID 8085802 ● 复制保护 Adobe DRM
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