Manfred Bruhn & Bernd Stauss 
Dienstleistungsqualität [PDF ebook] 
Konzepte – Methoden – Erfahrungen

A constant growth of new small firms is an important part of a healthy economy, yet little is known about the factors which determine success or failure in a small business. Success is concerned not …

Ruud. A. I. van Frederikslust, Associate Professor of Finance, Rotterdam School of Management, Erasmus University Rotterdam James S. Ang, Bank of America Eminent Scholar, Professor of Finance, Colleg …

This book gathers the main scientific outputs related to POREEN, a four-year project on partnering opportunities between Europe and China in the renewable energy and environmental industries, finance …

This book’s author, Byron Love, admits proudly to being an IT geek. However, he had found that being an IT geek was limiting his career path and his effectiveness. During a career of more than 31 yea …

Researching Patient Safety and Quality in Health Care: A Nordic Perspective is an anthology based on contributions from leading researchers on quality and safety in healthcare in the Nordic countries …

This book is a novel attempt at describing the fundamental aspects of and advancements in the field of biohythane production. The comprehensive collection of chapters is based on the fundamentals of …

Consumer Services have been viewed as parasitic activities, dependent on other sectors of the economy for their viability and vitality. Yet local economic policy is now looking towards consumer servi …

This book develops a descriptive theory of a financial system“s organisations and functions. It uses an institutional economics framework to reconcile different approaches, including neo-classical f …

Profitable Partnering in Construction Procurement is a compilation of papers presented at the CIB W92 Symposium held in Chaing Mai, Thailand in January 1999. This volume, drawing on contributions fro …