Manfred Bruhn & Bernd Stauss 
Dienstleistungsqualität [PDF ebook] 
Konzepte – Methoden – Erfahrungen

We stand at the cusp of a mobility revolution unlike anything we have seen since the days of Gottlieb Daimler and Henry Ford, 130 years ago.  Three massively significant and converging automoti …

This book examines how Russia’s entrepreneurs operate in a business environment beset with risk and uncertainty. The challenges they may encounter include an unreliable judicial system, insecure prop …

Environmental Pollution, Biodiversity, and Sustainable Development: Issues and Remediation provides an extensive summary of biodiversity. It is the result of the assistance of environmentalists, rese …

China is historically famous for its high demographic dividend and its huge working population, and this has driven tremendous economic growth over the past few decades. However, that population has …

Providing material for practitioners and students alike, Chemical Exposure and Toxic Responses is a clear and straightforward presentation of industrial toxicology. Exposure to toxic chemicals is of …

Safety analysis can be applied as a practical tool in occupational safety. It has three main elements: the identification of hazards, the assessment of risks that arise, and the generation of measure …

Explore the multifaceted steps needed for a successful reengineering process!With The Aftermath of Reengineering: Downsizing and Corporate Performance, you will explore the effectiveness of business …