Manfred Bruhn & Bernd Stauss 
Dienstleistungsqualität [PDF ebook] 
Konzepte — Methoden — Erfahrungen

Many organizations today operate across boundaries — both internal and external to the organization. Exploring concepts and theories about different organizational, inter-organizational and internati …

All businesses today face increasing pressure from customers and legislation to improve their sustainability credentials. Moreover, companies’ employees and shareholders are demanding the same. Yet, …

The United Dutch East India Company was the first public company, preceding the formation of the English East-India Company by over 40 years. Its fame as the first public company which heralded the t …

‘Human-Computer Interaction and Management Information Systems: Applications’ offers state-of-the-art research by a distinguished set of authors who span the MIS and HCI fields. The original chapters …

This book addresses the widespread concern regarding British industry»s ability to compete internationally. Through an analysis of the UK automotive components sector, the author examines the centra …

Asbestos for Surveyors is a practical reference guide for all those responsible for identifying and dealing with asbestos in buildings. The book is based upon the Control of Asbestos at Work Act 2002 …

The Stock Exchange has been described as the mart of the world; as the nerve-centre of the politics and finances of nations; as the barometer of their prosperity and adversity; and as the bottomless …

Traditionally, industry has been accused of sacrificing sustainable development in the pursuit of short-term profit. Yet today, under the banner of Corporate Environmental Responsibility (CER), a gro …

This critical volume addresses an important contemporary issue, how to determine themost cost-effective approach to solid waste disposal. Based on wide-ranging, practicalexperience, this time-saving …

The recognition and control of hazards in the work environment are the cornerstone of every company’s safety and health plan. Every workplace contains dangers, especially those devoted to technology, …