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Sr. Coleman
The Customer-Driven Organization [PDF ebook]
Employing the Kano Model

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Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one‘s own home front.Exploring the Kano Model, The Customer-Driven Organization: Emplo

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Formato PDF ● Páginas 116 ● ISBN 9781482217117 ● Editorial Taylor and Francis ● Publicado 2017 ● Descargable 3 veces ● Divisa EUR ● ID 8521273 ● Protección de copia Adobe DRM

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Lance B. Coleman Sr.Sr. Coleman Lance B. (The Tech Group, 504 S. Madison Drive, Tempe, AZ 85281, USA) Coleman Sr.

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