Sr. Coleman 
The Customer-Driven Organization [PDF ebook] 
Employing the Kano Model

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Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one‘s own home front.Exploring the Kano Model, The Customer-Driven Organization: Emplo

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Formaat PDF ● Pagina’s 116 ● ISBN 9781482217117 ● Uitgeverij Taylor and Francis ● Gepubliceerd 2017 ● Downloadbare 3 keer ● Valuta EUR ● ID 8521273 ● Kopieerbeveiliging Adobe DRM
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