Does your organization provide customer satisfaction or does it inspire customer loyalty? Which is more important? See how lessons learned from the service sector were applied to manufacturing and other diverse settings, including the nonprofit sector and even on one‘s own home front.Exploring the Kano Model, The Customer-Driven Organization: Emplo
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Biçim PDF ● Sayfalar 116 ● ISBN 9781482217117 ● Yayımcı Taylor and Francis ● Yayınlanan 2017 ● İndirilebilir 3 kez ● Döviz EUR ● Kimlik 8521273 ● Kopya koruma Adobe DRM
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