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Yoshinori Hara & Dimitris Karagiannis
Serviceology for Services [PDF ebook]
5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings

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This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.

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Idioma Inglés ● Formato PDF ● ISBN 9783319612409 ● Editor Yoshinori Hara & Dimitris Karagiannis ● Editorial Springer International Publishing ● Publicado 2017 ● Descargable 3 veces ● Divisa EUR ● ID 6210633 ● Protección de copia Adobe DRM

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