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Yoshinori Hara & Dimitris Karagiannis
Serviceology for Services [PDF ebook]
5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings

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Обложка Yoshinori Hara & Dimitris Karagiannis: Serviceology for Services (PDF)

This book constitutes the refereed proceedings of the 5th International Conference on Serviceology for Services, held in Vienna, Austria, in July 2017. The 21 full papers and one tutorial paper presented in this volume were carefully reviewed and selected from 75 submissions. The papers are organized around the following topics: human-centered service; customer satisfaction; service innovation and marketing; service design.

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язык английский ● Формат PDF ● ISBN 9783319612409 ● редактор Yoshinori Hara & Dimitris Karagiannis ● издатель Springer International Publishing ● опубликованный 2017 ● Загружаемые 3 раз ● валюта EUR ● Код товара 6210633 ● Защита от копирования Adobe DRM

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