Volker Bach & Hubert Osterle 
Customer Relationship Management in der Praxis [PDF ebook] 
Erfolgreiche Wege zu kundenzentrierten Losungen

Amazon – one of the world”s most valuable companies – is worth more than Walmart, Netflix, Target, Nike and Costco combined. What are the secrets to its success? How can these insights be applied to …

Geoid and its Geophysical Interpretations explains how an accurate geoid can be constructed and used for a variety of applied and theoretical geophysical purposes. The book discusses existing …

The Open Access version of this book, available at www.taylorfrancis.com , has been made available under a Creative Commons Attribution-Non Commercial-No Derivatives 4.0 license. Being a good board …

Have you ever dreamed of making money while you sleep? Well, the book ‘Earn money while you sleep 8 hours’ is a guide where you will learn step by step how to successfully earn money while you …

In the 1990s Brazil launched a comprehensive economic liberalization program. It lifted its trade barriers, adopted new market-oriented regulations, opened up its capital market and abandoned earlier …

This new text book by Urs Birchler and Monika Butler is an introduction to the study of how information affects economic relations. The authors provide a narrative treatment of the more formal conc …

A comprehensive guide to managing communication within organizations, the Handbook recognises Internal Communication”s continued growth as a management discipline. It is aimed at leaders who want …

This volume presents a comprehensive analysis of the role of business in safeguarding the environment. It introduces general issues and context, and then gives a detailed, critical examination of all …

Originally published in 1977, this book concentrates on the period since nationalisation in the history of the coal industry. It provides not only a compact summary for those within the industry but …

The vast majority of healthcare is provided safely and effectively. However, just like any high-risk industry, things can and do go wrong. There is a world of advice about how to keep people safe but …