Volker Bach & Hubert Osterle 
Customer Relationship Management in der Praxis [PDF ebook] 
Erfolgreiche Wege zu kundenzentrierten Losungen

Interconnecting the fundamentals of supercritical fluid (SCF) technologies, their current and anticipated utility in drug delivery, and process engineering advances from related methodological domain …

Category management is one of the biggest contributors of commercial value in the area of procurement and supply chain. With a proven track record of successful delivery since the early 1990s, it hel …

First published in 1985, Advances in Monetary Economics draws together papers given at the 1984 Money Study Group Conference and additional papers presented in seminars of the same year. The book inc …

Detection canines have been utilized throughout the world for over a century, and while numerous attempts have been made to replicate the canine’s ability to detect substances by mechanical means, no …

Providing a framework to guide software professionals through the many aspects of development, Building Software: A Practitioner”s Guide shows how to master systems development and manage many of th …

While the JPEG image standard was developed more than 25 years ago, it is still dominant in terms of image formation, manipulation and transmission over the internet and other media. As technology ad …

Lean is about building and improving stable and predictable systems and processes to deliver to customers high-quality products/services on time by engaging everyone in the organization. Combined wit …

An enlightening insight into how creative and innovative leaders and their teams can find success, even in the most difficult circumstances. One of the biggest challenges of business leadership is re …

Hiroyuki Hirano‘s five pillars of the visual workplace: sort, set in order, shine, standardize and sustain are the most fundamental and often overlooked aspects in continuous improvement initiatives. …

Offers coverage of each important step in engineering cost control process, from project justification to life-cycle costs. The book describes cost control systems and shows how to apply the principl …