Jan Bon & Arjen Jong 
IT Service Management basato su ITIL® V3 [PDF ebook] 

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This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. In addition the processes are listed separately in the second half of the book.

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Language Italian ● Format PDF ● Pages 186 ● ISBN 9789087532857 ● Publisher van Haren Publishing ● Published 2008 ● Downloadable 3 times ● Currency EUR ● ID 2689179 ● Copy protection Adobe DRM
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