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Jan Bon & Arjen Jong
IT Service Management basato su ITIL® V3 [PDF ebook]

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Capa do Jan Bon & Arjen Jong: IT Service Management basato su ITIL® V3 (PDF)

This Pocket Guide is a concise summary of ITIL® V 3. A quick, portable reference tool to this leading standard within the Service Management community. In addition the processes are listed separately in the second half of the book.

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Língua Italiano ● Formato PDF ● Páginas 186 ● ISBN 9789087532857 ● Editora van Haren Publishing ● Publicado 2008 ● Carregável 3 vezes ● Moeda EUR ● ID 2689179 ● Proteção contra cópia Adobe DRM

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