Andreas Scholer & Bernd Stauss 
Beschwerdemanagement Excellence [PDF ebook] 
State-of-the-Art und Herausforderungen der Beschwerdemanagement-Praxis in Deutschland

True leadership is the most valuable commodity in the world- yet few really know how to attain it. This new edition of a much talked about executive and management self-development book offers a fres …

The new fifth edition of Information Technology Control and Audit has been significantly revised to include a comprehensive overview of the IT environment, including revolutionizing technologies, leg …

Volume 40.3 of the journal Textiles Progress, this book describes advanced technical textiles products according to the application fields of the fiber materials. Although it does not cover all of th …

On the solution of an optimal search problem with an exponential detection function. Covers one- and two-sided detection problems by furnishing continuous and discret time strategies; examines two-si …

Since the publication of the first edition of this book, the area of mathematical finance has grown rapidly, with financial analysts using more sophisticated mathematical concepts, such as stochastic …

Imagine the dynamics of an international engineering project such as this one: a U.S. group designs, prototypes, and qualifies disk drive heads; wafers for the drive heads are manufactured in the U.S …

The defence of the market and economic freedom have been the main objectives of the investigations by liberal thinkers such as Milton Friedman, Gary Becker, F Hayek and L Von Mises. Bearing in mind t …

This book presentshuman ecology economics as a new and more comprehensive interdisciplinary framework for understandingworld conditions and human systems. This book helps economists rethink the bound …

Tavistock Press was established as a co-operative venture between the Tavistock Institute and Routledge & Kegan Paul (RKP) in the 1950s to produce a series of major contributions across the social sc …