Andreas Scholer & Bernd Stauss 
Beschwerdemanagement Excellence [PDF ebook] 
State-of-the-Art und Herausforderungen der Beschwerdemanagement-Praxis in Deutschland

This inspiring book contains a series of "in conversations" with important personalities, change-makers, thought leaders and global influencers about the central theme of the climate crisis …

Managing Sustainability is a comprehensive guide to governing, leading, and managing a successful sustainability-focused business. Being a socially and environmentally responsible business is a …

The explosive expansion of the tourism industry has been vital to the economic growth of numerous countries throughout the world. As the industry becomes increasingly more competitive, it is necessar …

Modern agriculture faces many challenges, most crucially food security and the need for sustainable farming systems. Decisions and actions in the agricultural sector come from government and stakehol …

China Inward and Outward Investment Development Report 2016 gathers facts about two-way investment of China and its local regions, providing a wealth of information for a comprehensive understanding …