Hajo Hippner & Klaus D. Wilde 
Grundlagen des CRM [PDF ebook] 
Konzepte und Gestaltung

This new book, Restaurant Financial Management: A Practical Approach, provides valuable guidance on how to apply the concepts of accounting and finance to real-life restaurant business activities. Th …

With cloud computing quickly becoming a standard in today”s IT environments, many security experts are raising concerns regarding security and privacy in outsourced cloud environments-requiring a ch …

The Workplace Walk-Through is the first volume in a series dedicated to providing physicians with more advanced tools for performing not only the routine tasks involved in occupational medicine, but …

Leadership Across Boundaries: A Passage to Aporia theorizes on leadership in an unprecedented manner by stepping outside of conventional leadership theory and importing into leadership studies the im …

This volume looks at the operational standards and obligations in civil aviation, and the consequences of failure to comply with them. It covers a wide range of topics both international and complex …

Based on the author’s 30 years experience of management development and a background in design and psychology, this book takes a fresh look at leadership as a systemic shared phenomenon. It is one as …

Since A Guide to IT Contracting: Checklists, Tools, and Techniques first published, several alarming trends have developed in the technology contracting industry. These trends include:

• The D …

A Sensible Guide to Program Management Professional (Pg MP)® Success is for program managers preparing to take the Pg MP exam based on The Standard for Program Management – 4th Edition (Pg M4 Standar …

This shortform textbook provides a concise overview of the fundamentals of environmental economics. It focuses on how economic forces affect the natural environment and how economic policies and beha …

This book offers a critical account of the historical evolution of mountaineering and its relation to the phenomenon of tourism, providing an overview of recent developments linked to the diversifica …