Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.
CONTAINS THE TEXT FOR ISO/IEC STANDARD
This groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or any other. ISO/IEC 20000 An Introduction describes Service Management standards that must be attained for corporate accreditation
Jan van Bon & Leo van Selm
ISO/CEI 20000 – Introduction [PDF ebook]
ISO/CEI 20000 – Introduction [PDF ebook]
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Dil Fransızca ● Biçim PDF ● Sayfalar 253 ● ISBN 9789087538231 ● Dosya boyutu 4.5 MB ● Yayımcı Van Haren Publishing ● Kent Hertogenbosch ● Ülke NL ● Yayınlanan 2020 ● İndirilebilir 24 aylar ● Döviz EUR ● Kimlik 2689237 ● Kopya koruma Adobe DRM
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