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Rene Teichmann
Customer und Shareholder Relationship Management [PDF ebook]
Erfolgreiche Kunden- und Aktionarsbindung in der Praxis

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Örtmek Rene Teichmann: Customer und Shareholder Relationship Management (PDF)

Dauerhafte Beziehungen zu Kunden und anderen für das Unternehmen wichtige Interessengruppen sind Voraussetzung für den Unternehmenserfolg. Dieses Buch bietet Grundlagen und Instrumente für die Entwicklung und Erhaltung erfolgreicher und dauerhafter Kundenbeziehungen. Dieser Bereich wird unter dem Begriff Customer Relationship Management (CRM) zusammengefaßt. CRM-Konzepte für eine Neuausrichtung sämtlicher Geschäftsprozesse auf den Kunden werden vorgestellt. Daneben werden auch die Beziehungen zu den Aktionären behandelt (Shareholder Relationship Management). Neun Fallstudien aus teilweise weltbekannten Unternehmen zeigen die erfolgreiche Umsetzung der Konzepte und bieten dem Leser praktische Lösungen.

€51.40

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Dil Almanca ● Biçim PDF ● ISBN 9783642558115 ● Editör Rene Teichmann ● Yayımcı Springer Berlin Heidelberg ● Yayınlanan 2013 ● İndirilebilir 3 kez ● Döviz EUR ● Kimlik 6379695 ● Kopya koruma Adobe DRM

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